Return and refund policy

Last updated: December 29, 2025

This Return & Refund Policy applies to all products purchased through zodox.shop. We are committed to ensuring your satisfaction with every home waste management solution you purchase.

1. Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it: unused, unwashed, and in its original packaging.
  • For hygiene and safety reasons, trash cans must be completely clean, free of any debris, liquids, or odors.
  • You must provide a receipt or proof of purchase.

Non-returnable items:

  • Gift cards.
  • Custom-ordered or personalized items.

Items sent back to us without first requesting a return will not be accepted.

3. Return Process

To start a return, you can contact us at support@zodox.shop or call us at +1 570-412-0657.

  • Step 1: Contact our support team with your order number and the reason for the return.
  • Step 2: If your return is accepted, we will provide you with the return address and instructions on how and where to send your package.
  • Step 3: Pack the item securely in its original box to prevent damage during transit.

4. Return Shipping Fee

  • Defective/Damaged Products: If the product is incorrect, damaged by the carrier, or defective, we will cover the return shipping cost.
  • Customer Remorse: If you purchased the wrong size/color, the item does not fit your space, or you no longer want the item, you (the customer) will be responsible for paying the return shipping costs to our facility in North Carolina.
  • Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address

Please do not send your purchase back to the manufacturer. Returns should be sent to our facility at:

1305 MORDECAI DR RALEIGH, NC 27604-1344 United States

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • Email: support@zodox.shop
  • Phone: +1 570-412-0657
  • Address: 1305 MORDECAI DR, RALEIGH, NC 27604-1344, United States